15 Customer Service KPI Metrics That Propel CX Teams
Posted on
April 8, 2024
Top 15 Help Desk Metrics to Measure IT Support Performance Customer service KPIs and metrics will help you and your team level up everything from your daily tasks to your annual goals. If you’ve successfully lowered your ART, you’re potentially increasing the total number of solved tickets, too. There will, of course, be a cap based on the number of agents, but the overall amount should ideally be increasing if ART...
